Transaction & Refund Policy

3.1 All monetary transactions on the Platform are Tips — voluntary, discretionary, and gratuitous payments made by registered Listeners to Artists or to songs as a gesture of appreciation for the Artist's content.

3.2 A Tip is not a payment for goods or services, nor is it a charitable donation, contribution, grant, royalty, or licensing fee. It does not create any contractual obligation, employment relationship, or entitlement between the Artist and the Listener.

3.3 Tips do not confer on the Listener any ownership rights, expanded licences, preferential treatment, or influence over an Artist's creative decisions, content availability, or Platform visibility.

3.4 The Platform does not sell any physical products, digital downloads, subscriptions, or ticketed services. No delivery of physical or digital goods is involved.

4.1 Payment Gateway: All monetary transactions are processed through RBI-authorised third-party payment gateways ("Payment Gateway"). Veek does not directly collect, store, or process any payment card data, net banking credentials, or UPI PINs.

4.2 Accepted Payment Methods: The Platform supports payment methods as made available by the integrated Payment Gateway, which may include:

• Credit Cards (Visa, Mastercard, RuPay)
• Debit Cards (Visa, Mastercard, RuPay)
• UPI (Unified Payments Interface)
• Net Banking
• Mobile Wallets (as supported by the Payment Gateway)

4.3 Transaction Currency: All transactions on the Platform are denominated and processed in Indian Rupees (INR) only.

4.4 Collection Agent: By accepting our Terms, each Artist appoints Veek as a limited, non-exclusive collection agent and payout intermediary for the purpose of receiving Tips on the Artist's behalf. This does not create any fiduciary, trustee, or escrow relationship. No interest accrues on any pending or held amounts.

4.5 PCI DSS Compliance: All card payment data is handled by our RBI-authorised Payment Gateway partner in compliance with PCI DSS standards. Veek does not store card numbers, CVVs, or sensitive authentication data on its servers.

5.1 The following deductions apply sequentially to each Tip transaction before any amount is credited to an Artist's earnings ledger:

5.2 The net amount credited to the Artist's earnings dashboard is the balance remaining after all three deductions above.

5.3 Illustrative Example:

5.4 Promotional Platform Fee Waiver: Artists who complete registration and KYC verification are eligible for a waiver of the Platform Fee for 2 (two) calendar months from their date of successful registration. This waiver does not apply to gateway charges, TDS, or any other applicable taxes.

6.1 Artists seeking to monetise on the Platform and Listeners seeking to make Tips must complete identity verification (KYC) in accordance with applicable Indian law and Veek's policies.

6.2 KYC documentation may include:

• PAN (Permanent Account Number)
• Bank account details
• Aadhaar or other government-issued identity proof
• GSTIN (where applicable)
• Any additional documentation required by Veek, its payment partners, or regulatory authorities

6.3 Veek may suspend or restrict account features, including withdrawal functionality, until KYC is completed. Provision of false, misleading, or outdated KYC information may result in account termination and forfeiture of pending earnings.

6.4 Only registered Users who are at least 18 years of age and have completed identity verification may send Tips on the Platform.

7.1 Threshold Amount: An Artist may initiate a withdrawal request only when accumulated net earnings reach INR 3,000 (Indian Rupees Three Thousand).

7.2 Composition Requirements:

• At least 75% of the Threshold Amount must consist of net earnings from verified Cash Transactions (minimum INR 2,250)
• Veek Coins may account for no more than 25% of the Threshold Amount (maximum 750 Coins = INR 750 notional value)

7.3 KYC Requirement: The Artist must have completed KYC verification and all such information must remain current at the time of the withdrawal request.

7.4 Payout Disbursement: Upon a valid withdrawal request, the Artist's eligible net earnings shall be disbursed in full to the Artist's verified bank account within 7 (seven) Business Days, subject to verification and compliance review. No interest accrues on earnings held pending withdrawal.

7.5 Payout Method: Withdrawals are disbursed via NEFT/IMPS/UPI to the Artist's verified bank account as registered during KYC. All payouts are in Indian Rupees (INR).

8.1 Exceptions: Refunds may be considered only in the following limited circumstances:

• Payment Processing Errors: Where a verified technical error by the Payment Gateway results in an incorrect charge (e.g., duplicate transaction, incorrect amount debited)
• Unauthorised Transactions: Where a transaction is determined to be fraudulent or unauthorised, as verified by Veek and/or the Payment Gateway

8.2 Refund Request Process:

1. The User must contact Veek at senditbob@veek.in within 7 days of the transaction date
2. The request must include: transaction ID, date, amount, reason for refund, and any supporting evidence
3. Veek will investigate and respond within 7 Business Days of receiving the request
4. If approved, the refund will be processed to the original payment method within 5–7 Business Days from approval

8.3 Refund Timeline Summary:

8.4 Refunds, if approved, will be credited to the original payment method used for the transaction. Veek does not issue refunds in cash, cheque, or to alternative accounts.

8.5 No Cancellation of Processed Tips: Once a Tip has been successfully processed by the Payment Gateway, it cannot be cancelled or reversed by the User. Users are advised to verify the recipient and amount before confirming any transaction.

9.1 If any Tip is reversed, disputed, or charged back by a bank, Payment Gateway, card network, or financial institution for any reason, Veek may recover the reversed amount and any related fees by deducting such amounts from the Artist's current or future earnings.

9.2 Where recovery from earnings is not possible, Veek may suspend payouts or monetisation features until the matter is resolved.

9.3 Veek shall not be responsible for any chargeback, reversal, or payment failure mandated by payment systems or regulators.

9.4 Users who initiate frivolous or fraudulent chargebacks may have their accounts suspended or terminated.

Veek reserves the right to withhold, suspend, restrict, delay, or forfeit payouts in the following circumstances:

• Reasonable suspicion of fraudulent activity, artificial engagement, or manipulation of the tipping system
• Breach of the General Terms and Conditions or Community Guidelines
• Requirement by law, court order, or direction of a governmental or regulatory authority
• Failure to complete KYC verification or submission of false/misleading KYC information
• Chargebacks, reversals, or payment disputes

Any withholding or forfeiture shall be exercised proportionate to the nature and severity of the event, with the Artist notified where legally required.

Where an Artist's account has been inactive for 18 consecutive months(no login or account activity including content uploads):

• Any unredeemed Veek Coins held in the account may be forfeited
• Any accumulated earnings held pending withdrawal may be forfeited

Veek shall provide prior written notice to the Artist at the registered email address before any forfeiture is effected.

12.1 TDS: Veek shall deduct TDS on Tip income under Section 194J of the Income Tax Act, 1961 (or such other applicable provision as may be notified) and shall issue a TDS certificate to the Artist as required under applicable law.

12.2 GST: Artists supplying services through the Platform are solely responsible for determining and complying with their GST obligations under applicable law. Where required by law or regulatory direction, Veek may require a valid GSTIN as a condition for monetisation.

12.3 Income Tax: Artists are solely responsible for all applicable income tax obligations on their Platform earnings. Veek's deduction of TDS does not discharge the Artist's obligation to file returns or otherwise comply with applicable tax law.

12.4 Tips are not charitable contributions and do not entitle the Listener to any tax deductions under applicable law.

13.1 Veek is committed to protecting the security and privacy of your financial data. Payment information is processed securely through PCI DSS compliant Payment Gateway partners.

13.2 Veek does not store credit/debit card numbers, CVVs, or other sensitive payment authentication data on its servers.

13.3 Transaction records are maintained in compliance with applicable laws and our Privacy Policy.

13.4 All data transmissions between Users and the Platform are encrypted using industry-standard SSL/TLS protocols.

14.1 For any transaction-related disputes, Users should first contact Veek at senditbob@veek.in with relevant transaction details.

14.2 Veek will acknowledge the complaint within 24 hours and endeavour to resolve it within 7 Business Days.

14.3 If the dispute is not satisfactorily resolved, Users may escalate the matter to the Grievance Officer:

14.4 All disputes shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

15.1 Veek shall not be liable for any delays, failures, or errors in payment processing caused by the Payment Gateway, banking systems, network failures, or circumstances beyond Veek's reasonable control.

15.2 Veek's total liability in connection with any transaction shall not exceed the amount of the specific transaction in question.

15.3 Veek does not guarantee any minimum level of earnings, visibility, or financial outcomes for Artists.