Support

On the sign-in screen, select "Forgot password" and enter the email address you registered with. We will send a password reset link to that address. The link is valid for a limited time — if it expires, request a new one.

If the email does not arrive within a few minutes, check your spam or promotions folder. If you signed up using Google, use the "Continue with Google" option rather than a password.

If you still cannot sign in, email senditbob@veek.in from the address on your account and describe what happens when you try.

In the Veek mobile app, go to Profile → Account & Support → Delete account and follow the prompts.

Account deletion is permanent. Your account, profile, uploaded content, comments, playlists, follows and likes are removed and cannot be restored. You will not be able to sign in again with the same account.

Records of tips you have already sent or received are retained for payment and tax purposes, as required by law. These records are kept only for that purpose and for only as long as the law requires.

Full details are on our account deletion page.

Tips are voluntary payments from listeners to artists. They are a way to support an artist directly. Tips are not a purchase, a subscription, or a fee for access — music on Veek is free to stream whether or not you tip.

On iOS, tips are processed as Apple in-app purchases and are billed through your Apple ID.

On Android and the web app, payments are processed by Razorpay.

Tips are final once processed. For details on fees, payouts and refunds, see our Transaction & Refund Policy.

Payments can take a short time to confirm. Close and reopen the app, then check the artist's page or your tip history again.

If the charge is on your statement but the tip is still not showing, email senditbob@veek.in with the date and amount of the payment, and the artist you tipped. Please write from the email address registered to your account. We will trace the payment and correct it.

Every track, artist profile, comment, post and story in the app has a report option. Open the item, select the report or flag action, choose a reason, and add a note if you want to explain further.

Reports go to Veek's moderation team. We review reports and remove content that violates our rules, and we may suspend or permanently remove the accounts responsible. We aim to act on reports of objectionable content within 24 hours.

You can also report content by email at senditbob@veek.in. What is and is not allowed is set out in our Community Guidelines.

Sign up as an artist at app.veek.in/artist/signup. Once registered you can upload tracks and cover art, publish posts and stories, and receive tips from listeners.

You must own or control all rights to everything you upload, including the recording and the composition. Uploading material you do not have the rights to is not permitted.

If music will not play or the app is not behaving correctly, try these steps in order:

1. 1Check your internet connection, and try switching between Wi-Fi and mobile data.
2. 2Close the app completely and reopen it.
3. 3Make sure you are running the latest version of the app from the App Store or Google Play.
4. 4Restart your device.
5. 5If the problem is only on one track, try another track to see whether the issue is specific to that upload.

If the problem continues, email senditbob@veek.in and tell us your device model, operating system version, app version, and what you were doing when the problem happened. That information helps us reproduce and fix it.